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MJL Tackle complies with the latest Consumer Contract Regulations; we therefore offer:
A 14-day distance seller agreement. Should you be unhappy with the item you have received you have 14 days in which to notify us if you would like to return the item for a full refund.
The item will need to be returned in the original packaging in the same condition & quantity that it was purchased in.
You will be required to package and post the item to us at your own expense, unless Gold Cover has been taken out alongside the item. Please ensure you have proof of postage. The goods should be packaged carefully to avoid any damage in the post.
Once we have received your item, a member of our team will inspect the item/s. Providing they have been returned, in the original purchased condition, a full refund will be issued. Damaged items, that do not reflect the original condition of purchase, may incur a fee/cost to replace or repair the item.
Any refund will be issued no later than 14 days of us receiving the returned goods and be issued using the original payment method.
Please note, if MJL Tackle has not been notified about a wish to return the purchased item within 14 days of receiving it, MJL Tackle confirms that you agree the product received is of satisfactory quality, fit for purpose and as described.
Unfortunately we are unable to give refunds on the following products:
New items come with a full manufacturer’s guarantee. Please ensure you send off any warranty/guarantee cards to the manufacturer once you receive your goods.
Guarantees are a contract between you and the manufacturer, so please ensure you send off any warranty/guarantee cards to the manufacturer once you receive your goods and keep the original purchase receipt.
Should you require any help, please make contact.
Second hand/used items purchased through MJL tackle come with a standard one month guarantee from the point of sale (the date the item was purchased).
Items purchased with our Gold Cover Guarantee added come with a three month guarantee from the point of sale (the date the item was purchased). Please see our terms & conditions for more details.
If your item develops a fault and is outside of our distance seller 14-day money back guarantee, MJL Tackle will endeavour to cover the cost of repair or replace with a like for like item, provided the item falls within the qualifying criteria. Where neither a repair nor like for like alternative is possible an alternative option will be presented.
Any claim will need to be made in writing within the guarantee period via post or email, including the original purchase receipt and clear details of the fault/problem. Once the claim has been received, we will contact you to arrange the next steps.
In some circumstances the customer may be required to send the item back to MJL Tackle before a decision can be made. A member of the team will contact you should this be required.
Please note we do not cover:
Damage caused by the customer or as a result of misuse or any modification carried out to the item since purchase
A decision to change your mind about an item in relation to it being the wrong size or you don’t like the colour etc.
There is a limit of one claim per purchase, as defined on the receipt, during the cover period
Please note that our guarantee cover does not cover the cost of postage, unless Gold Cover has been purchased with the item. The customer will be required to cover any incurred postage costs as a result of any repair or replacement part/s.
If you have any further questions or queries, please make contact and we’ll be happy to help.